# App: looking for tech help **URL:** \ **Category:** Site Feedback & Announcements\ **Created:** [January 28, 2024, 7:10pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153 "2024-01-28T19:10:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cosmic\_Curiosity](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/cosmic_curiosity/32/32009_2.png) [@Cosmic\_Curiosity](https://forum.spells8.com/u/Cosmic_Curiosity)\ **Post date:** [January 28, 2024, 7:10pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/1 "2024-01-28T19:10:06Z")
Hey everyone, I have noticed over the past couple of days I am having an issue with the app. I use it on Android and have the most up to date version with no issues until 2 days ago. It seems that Ia cannot add photos to my posts When I click the little Icon (the arrow pointing up) the upload box doesn’t appear. The only way I have got around this is by uploading from my laptop or iPad but my phone is what I use most. Has anyone else had this issue or does anyone have a solution? blessed be Alan ---
**Author:** ![MeganB](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/meganb/32/42726_2.png) [@MeganB](https://forum.spells8.com/u/MeganB)\ **Post date:** [January 28, 2024, 11:00pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/2 "2024-01-28T23:00:40Z")
I just realized that I am having the same issue with the app today, too! I’m gonna tag @Francisco and see if there’s something new going on. ---
**Author:** ![Susurrus](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/susurrus/32/47671_2.png) [@Susurrus](https://forum.spells8.com/u/Susurrus)\ **Post date:** [January 29, 2024, 12:17pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/3 "2024-01-29T12:17:07Z")
Hi 👋 @Cosmic_Curiosity & @MeganB I noticed the same thing last night. I haven’t tried today. The only things off the top of my head that i can think of are clearing the app cache & restarting the phone. If that doesn’t work uninstalling & reinstalling the app. If that doesn’t help, we may need to call in @Francisco to see if there’s something in the works temporarily or to be updated. ---
**Author:** ![Francisco](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/francisco/32/352_2.png) [@Francisco](https://forum.spells8.com/u/Francisco)\ **Post date:** [January 29, 2024, 3:10pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/4 "2024-01-29T15:10:07Z")
Hi @Cosmic_Curiosity, @MeganB, and everyone experiencing this issue, I wanted to chime in and let you know that there haven’t been any changes made to the app recently that would cause this issue. I am uploading an image here from my phone to see if I can replicate the problem on my end. ![landscape-prf](https://spells8s3.b-cdn.net/original/3X/2/a/2afc8d6239925a86fcc801faeb271aa9fb424e9c.jpeg) Could you please try again and, if possible, attach screenshots of what you’re experiencing? This could help understand the issue better. Additionally, you might want to try the suggestions @Susurrus mentioned, like clearing the app cache or reinstalling the app, as these steps often resolve unexpected issues. Thanks for your patience! ---
**Author:** ![TricksterShaman](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/trickstershaman/32/76914_2.png) [@TricksterShaman](https://forum.spells8.com/u/TricksterShaman)\ **Post date:** [January 29, 2024, 3:14pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/5 "2024-01-29T15:14:17Z")
![Screenshot_20240125-064857](https://spells8s3.b-cdn.net/original/3X/a/9/a9c1653bc94b4db17ac132a5f6bcc331d0f7cabe.jpeg) Working fine my end, android UK Motorola. Above picture is Norse chakra system 🤣 ---
**Author:** ![Cosmic\_Curiosity](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/cosmic_curiosity/32/32009_2.png) [@Cosmic\_Curiosity](https://forum.spells8.com/u/Cosmic_Curiosity)\ **Post date:** [January 29, 2024, 8:33pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/6 "2024-01-29T20:33:29Z")
Hi I have tried uninstalling and reinstalling twice but no luck. I have taken a video of what happens as there are no error messages etc [![](https://img.youtube.com/vi/ubzX9Tbqx0Q/maxresdefault.jpg "29 January 2024") ](https://www.youtube.com/watch?v=ubzX9Tbqx0Q) You can see me attempting to click the button when it turns blue but nothing happens. Alan ---
**Author:** ![Susurrus](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/susurrus/32/47671_2.png) [@Susurrus](https://forum.spells8.com/u/Susurrus)\ **Post date:** [January 30, 2024, 1:40pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/7 "2024-01-30T13:40:34Z")
@Cosmic_Curiosity, if you go into your app settings & select Spells8, have you tried clearing the app cache & data then restarting your phone? ---
**Author:** ![MeganB](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/meganb/32/42726_2.png) [@MeganB](https://forum.spells8.com/u/MeganB)\ **Post date:** [January 30, 2024, 2:59pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/8 "2024-01-30T14:59:05Z")
I’m having the same issue as @Cosmic_Curiosity in the video. I have cleared my cache and data, force stopped the app, uninstalled & re-installed the app, and restarted my phone 😆 ---
**Author:** ![TricksterShaman](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/trickstershaman/32/76914_2.png) [@TricksterShaman](https://forum.spells8.com/u/TricksterShaman)\ **Post date:** [January 30, 2024, 3:02pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/9 "2024-01-30T15:02:25Z")
Do you both have the same type of phone @MeganB @Cosmic_Curiosity, just a thought ---
**Author:** ![Cosmic\_Curiosity](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/cosmic_curiosity/32/32009_2.png) [@Cosmic\_Curiosity](https://forum.spells8.com/u/Cosmic_Curiosity)\ **Post date:** [January 30, 2024, 3:11pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/10 "2024-01-30T15:11:41Z")
I have tried all of this too. What type of phone do you have out of interest? Was just thinking the same as @TricksterShaman ---
**Author:** ![MeganB](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/meganb/32/42726_2.png) [@MeganB](https://forum.spells8.com/u/MeganB)\ **Post date:** [January 30, 2024, 3:14pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/11 "2024-01-30T15:14:43Z")
I’ve got a Samsung Galaxy S23 ---
**Author:** ![Cosmic\_Curiosity](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/cosmic_curiosity/32/32009_2.png) [@Cosmic\_Curiosity](https://forum.spells8.com/u/Cosmic_Curiosity)\ **Post date:** [January 30, 2024, 4:49pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/12 "2024-01-30T16:49:44Z")
I have an s22 ultra ---
**Author:** ![TricksterShaman](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/trickstershaman/32/76914_2.png) [@TricksterShaman](https://forum.spells8.com/u/TricksterShaman)\ **Post date:** [January 30, 2024, 4:51pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/13 "2024-01-30T16:51:28Z")
So these both Samsung phones? Maybe Samsung did an update, or needs to do a system update that’ll solve this, just pondering 🤔. Any Samsung users that are ok with the app? ---
**Author:** ![MeganB](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/meganb/32/42726_2.png) [@MeganB](https://forum.spells8.com/u/MeganB)\ **Post date:** [January 30, 2024, 5:54pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/14 "2024-01-30T17:54:43Z")
Yeah, that’s definitely a possibility 😂 I never seem to know with these apps and phone and stuff. ---
**Author:** ![Susurrus](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/susurrus/32/47671_2.png) [@Susurrus](https://forum.spells8.com/u/Susurrus)\ **Post date:** [January 31, 2024, 1:17am UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/15 "2024-01-31T01:17:26Z")
I’ve tried the se things twice now & still can’t upload from my phone. My phone did an update & my apps are all up to date, so @Francisco may have to step in for this one with some other troubleshooting 😆 ---
**Author:** ![Francisco](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/francisco/32/352_2.png) [@Francisco](https://forum.spells8.com/u/Francisco)\ **Post date:** [January 31, 2024, 2:10pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/16 "2024-01-31T14:10:26Z")
Thanks for all the feedback and especially for the video @Cosmic_Curiosity. I’m still looking into it. I will do an upgrade on the forum software as soon as possible. In the meantime, please consider using a phone browser, such as Chrome, to access the forum and upload images. Thanks for your patience! ---
**Author:** ![MeganB](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/meganb/32/42726_2.png) [@MeganB](https://forum.spells8.com/u/MeganB)\ **Post date:** [January 31, 2024, 2:24pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/17 "2024-01-31T14:24:33Z")
Sounds good to me! 😁 Thanks for the hard work, Francisco! ---
**Author:** ![Susurrus](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/susurrus/32/47671_2.png) [@Susurrus](https://forum.spells8.com/u/Susurrus)\ **Post date:** [February 5, 2024, 2:21pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/18 "2024-02-05T14:21:41Z")
I’m going to have to ty the browser on my phone! It’s like muscle memory, I automatically default to the app 😅 ---
**Author:** ![Cosmic\_Curiosity](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/cosmic_curiosity/32/32009_2.png) [@Cosmic\_Curiosity](https://forum.spells8.com/u/Cosmic_Curiosity)\ **Post date:** [February 5, 2024, 4:02pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/19 "2024-02-05T16:02:27Z")
Me too! I’m posting then go to add a photo and realise…nope. I’ve also noticed that it won’t let me open weblinks either. ---
**Author:** ![MeganB](https://spells8.b-cdn.net/user_avatar/forum.spells8.com/meganb/32/42726_2.png) [@MeganB](https://forum.spells8.com/u/MeganB)\ **Post date:** [February 5, 2024, 7:56pm UTC](https://forum.spells8.com/t/app-looking-for-tech-help/47153/20 "2024-02-05T19:56:53Z")
Oh… 🤔 that’s an interesting development! I’m not having that particular issue. Is it doing the same thing as when you try to upload a picture - just doing… well, doing nothing? [Next page](https://forum.spells8.com/t/app-looking-for-tech-help/47153.md?page=2)