How do we report if there’s a site or app glitch? I’ve had a video player issue since before I officially signed up. I can’t play any of them.
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I’ll tag the moderators
Try force stopping your app and deleting the caches. Then try it
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You’re in the right spot - the Site Feedback & Announcements category is the place to go for any feedback, issues, or other site-based comments!
Sorry that you’re experiencing difficulties! I’m going to second this great suggestion here:
If that doesn’t work, another common fix is to clear your cache.
Give those a try - if videos still aren’t working for you, let us know and we’ll dig in deeper!
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Anyone know where to go to clear the cache?
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Go into settings on your phone.
Apps & notifications
See all apps
Scroll to Spells8
Select app
Click on storage & cache
Clear cache
(If you clear storage/data you’ll have to sign in again)
This should work on phones and tablets, if it’s a laptop, not sure.
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Thank you Tracy I had the same problem!
Jeannie
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There’s also a current known issue with videos playing on iOS devices. Francisco is currently working on it.
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Thank you!!
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