How do we report an issue?

[ruby.in.the.water]

How do we report if there’s a site or app glitch? I’ve had a video player issue since before I officially signed up. I can’t play any of them.

[Satans_Helper]

I’ll tag the moderators

@moderators

Try force stopping your app and deleting the caches. Then try it

[BryWisteria]

Hi @ruby.in.the.water!

@ruby.in.the.water

How do we report if there’s a site or app glitch?

You’re in the right spot - the Site Feedback & Announcements category is the place to go for any feedback, issues, or other site-based comments!

Sorry that you’re experiencing difficulties! I’m going to second this great suggestion here:

@Satans_Helper

Try force stopping your app and deleting the caches. Then try it

If that doesn’t work, another common fix is to clear your cache.

Give those a try - if videos still aren’t working for you, let us know and we’ll dig in deeper!

[ruby.in.the.water]

Anyone know where to go to clear the cache?

[tracyS]

Go into settings on your phone.
Apps & notifications
See all apps
Scroll to Spells8
Select app
Click on storage & cache
Clear cache
(If you clear storage/data you’ll have to sign in again)

This should work on phones and tablets, if it’s a laptop, not sure.

[Jeannie1]

Thank you Tracy I had the same problem!
Jeannie

[MeganB]

There’s also a current known issue with videos playing on iOS devices. Francisco is currently working on it.

→ Problems with Video Loading

[ruby.in.the.water]

Thank you!!