Problems with Video Loading

I can not watch videos on the app using my iPhone. I noticed this problem Monday when I tried to follow the candle meditation. What should I do to fix my problem?

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I have been having the same issue but thought it was just my phone. One of the @moderators should be able to look into it.

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Ok I’ve just tried to play a video and it played fine, I’m on android :green_heart:

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Must be a stupid iphone thing

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Hmm… good question! I know there are some issues with the app that are currently being worked on (such as uploading images in the forum via the app). On Android, I also have an issue of a login loop where it thinks I’m logged out, then I login, and then it starts all over again :sweat_smile:

I was able to play a few of the videos, though. Here are some suggested troubleshooting options.

I noticed you said you have an iPhone (which I do not) so I had to look up the instructions for this. I hope it’s right :laughing:

Force close the app first (https://www.youtube.com/watch?v=ceXNie4v6Ns) and then clear the cache of the app (How To Clear App Cache on iPhone: A Step-by-Step Guide) – see if that helps.

I’ll also tag in @Francisco to see if he has an idea of what’s going on :blush:

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Thank you! I will try those. Thankfully, I can access the videos on my laptop. My phone is just a bit more mobile.

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I totally get it. I like to have my phone for the group rituals so I can sit away from my computer :laughing: let me know if it works!

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My IPhone has been complaining that my storage is getting a bit full so I started deleting things. I tried your suggestion about offloading the app. The videos still will not feed. I did discover that everything works well when I use Safari to open Spells 8.
I wonder if any other IPhone users are having troubles with the app. Can we create a poll to see who uses the Spells8 Apple app?

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I use iPhone on spells8 and have no problems with the videos.

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Hmm - it’s strange that the videos still don’t work. Let me tag in @Francisco to see what’s up. I know we recently had an update to the Android version of the app due to other issues. Maybe the iPhone version needs an update as well.

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I also use my iPhone to get on the Spells8 app. The videos and external links work for me

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I can test it for you!

Sometimes, these issues depend on the iOS version, which can vary depending on the iPhone model. Could you let me know which iPhone you have? For example, iPhone 12, 13, 14, etc.

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Mine is a 14 and I have no problems with links or videos.

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I use is an IPhone 14.

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@crystal5 Thank you! I managed to reproduce the issue, so I’ll start working on it right away.

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